NEMS is committed to sustainable operations and has strengthened corporate governance. We have established transparent and effective communication channels with relevant stakeholders (shareholders/investors, employees, customers, suppliers, and government) to respect and uphold their legitimate rights and interests. We aim to understand their needs and expectations regarding our company.
Contact information for stakeholders is as follows:

• Company Spokesperson
  Chiu Kuan-Lu
  Manager of Sales Department

  +886-6-291-5500#301

  klchiu@nemstek.com.tw
• Company Deputy Spokesperson
  Tsai Yu-Ren
  Manager of Finance Department

  +886-6-291-5500#201

  alan@nemstek.com.tw
• Shareholder Area
  Tsai Yu-Ren
  Manager of Finance Department

  +886-6-291-5500#201

  alan@nemstek.com.tw
• Employee Area
  Zhang Ya-Wen
  
  

  +886-6-291-5500#703

  lisa2792@nemstek.com.tw
• Customer Area
  Liu Yi-Ju
  Manager of Customer Services

  +886-6-291-5500#811

  asd12512525@nemstek.com.tw
• Supplier Area
  Hsu Chih-Hsueh
  Section Chief

  +886-6-291-5500#310

  chihsueh@nemstek.com.tw

Stakeholders

Customer Rights Protection Policy and Complaint Handling Procedures

Customer Rights Protection Policy

In accordance with Article 16 of the Company’s Ethical Corporate Management Best Practice Principles, NEMStek complies with applicable laws and regulations, international standards, contractual requirements, and its quality management standards throughout the research and development, procurement, manufacturing, provision, and sale of its products and services. The Company values product and service responsibility and is committed to protecting its customers’ health, safety, rights, and interests.

The Company strives to ensure that product specifications, equipment labels, operating instructions, safety warnings, technical documentation, and marketing information are accurate, clear, and complete. It also adheres to ethical marketing principles and does not provide false or misleading information or conceal material information. If any product or service is found to pose a potential risk to customers’ health or safety, the Company will take the necessary corrective and improvement measures in accordance with applicable requirements.

Customer Complaint Channels

Customers may submit comments or complaints concerning product quality, equipment safety, technical specifications, product labeling, delivery, installation, maintenance, or after-sales service through the telephone number or email address provided in the “Stakeholders – Customers” section of the Company’s website, or by using the “Contact Us” form.

Customer Complaint Handling Procedures

Upon receiving a customer comment or complaint, the Customer Service unit registers the case and refers it to the responsible department for investigation and handling based on the nature of the matter. Corrective or improvement measures are implemented when necessary. The Customer Service unit communicates the results to the customer and continues to follow up until the case is closed. Relevant records are retained and used as a basis for continuously improving product quality and service processes.

Whistleblowing Channel for Violations of Professional Ethics

If you discover any unethical or unlawful activities within our company's operations or involving our employees, please report them through the following channels:
Contact Number:+886-6-291-5500#999
Email:service@nemstek.com.tw
In accordance with the principles of integrity, please provide your real name and contact information when lodging a complaint or making a report so that we can process it accordingly. Rest assured that any personal information and details of your report will be kept confidential, and appropriate measures will be taken to protect your personal data and privacy in accordance with the law.